DPI Delorean Performance Industries

[Domi]

Back on May 9, I sent an order to Josh at DPI by mail.
Unfortunately, his website doesn’t accept international order yet.
Anyway, he sent me an answer on May 12. He just has to verify one more thing about shipping.
Everything was fine so far.
Nevertheless, since then I didn’t receive any answer from him?
I sent back many email and messages through his Facebook page.
I know he hurt his legs a few weeks ago, so I can easily understand he has something else to do.
On the other hand, I just saw he opened a new facility, so maybe he does not have time to answer to his customer?
The thing is he keep posting messages on here and Facebook, so I was wondering why he doesn’t want to give me an answer about my shipping; I just want to hear news from him, nothing more.
I can say I am a little worry now. Is there anyone else in that case since these past few days?
Maybe he will be able to see my message here and tell me what is going on?
27842

[acaciolo]

josh was banged up pretty badly in his "golf cart incident" so he might still be partially down for the count.

no need to worry about josh doing the right thing. If I had to guess, the timing of his accident right before DCS and his open house probably has him upside down right now.

tony c

[Bitsyncmaster]

Did you use email or a PM on this site? Sometimes the PM gets full (300 PMs, 150 inbox and 150 outbox). It's pretty easy get that problem and then he will not see any new PMs.

I get a lot of PMs and emails and sometimes I confuse one sender with another (same first name).

[Delorean Industries]

Domi, Sorry for the delayed response. i thought I had mentioned that I was waiting on our latest batch of oil pan gaskets. I will have this out to you at the beginning of the week and send over a paypal invoice shortly.


As Tony has noted I had a bit of an accident. The details are ridiculous and for those wondering I wasn't screwing around. I have way to much going on to become completely incapacitated. I have sworn off racing and anything else I enjoy in an effort to focus on this business. Despite these life changing efforts I still had a turn of bad luck.

The good news is that despite massive injuries I was back on my feet in record time. At first I thought I would be hanging from a harness above cars unable to walk for six weeks. Thankfully I treated the injuries properly within the first 48 hours which sped the recovery.


For those interested in what happened:

Golf cart full of kids at top of hill

Kids screwing around bumped pedal by throwing kid brother onto accelerator.

I was about ten feet away at the time with Carla and friends.

I jumped on the back of the cart and began "delicately" tossing bodies from the out of control cart.

Unfortunately the owners of the cart modified the governor the day before with the help of a local Delorean mechanic......

At the bottom of the hill was a body of water, large rocks and oak trees. I was three for three in this part.

Best estimates from onlookers put the cart at about 20mph when it hit the rocks. I was ejected violently from the back of the cart hitting a oak tree dislocating my right shoulder and a concussion.

Next the cart flipped air born. yeah this is where it gets ugly..... I came back down with my left leg becoming entangled in the rear of the cart. As we flipped down the hill side to the lake I received massive abrasions down my left and right legs, dislocated ankle and a hair line fracture down the top of my foot.

Acting fast was the crucial part in all of this. While waiting for the ambulance and slightly coming out of shock I approved a doctor friend to perform field treatment. If I had waited until making it to the ER the tendons and nerves would have continued to swell with the joints dislocated. This would have increased the chance of further damage during repairs and lengthen the down time. I wasn't about to have any of that. Taking the risk that our best guess was that my ankle was only dislocated and not shattered we put that back in first. I don't remember the shoulder as I went into shock at this point.

I regained my ability to be combative after the oxygen wore off from the ride in. I told the attending (poor young woman) that I was fine and that I was walking out. She turned her back thinking they had me drugged enough that I wasn't going anywhere. Their mistake! I made it to the end of the bed, threw myself off and put full weight onto my left leg. I immediately collapsed knocking over a bed pan jug all over the place from five minutes earlier passing out again. So I woke up covered in my own piss now strapped to the bed getting X rays. All alone in a dark room on a Saturday night with a cute little blonde. Apparently they are not aloud to tell you the results of what they see. So I proceeded to turn on the charm and developed a solution. One nod was all clear two something was wrong. I received the two nods.




The aftermath and recovery:

The doctor proceeded to tell me the damage. Followed by you will be down for four to six weeks minimum but due to the location of the hair line fracture casting isn't possible. When I could put pressure on the foot without pain it was safe to do so. I nodded and said thank you and waited for her to leave. Turned to Carla and said F this noise I will be walking in two days. She looked at me and I could see it in her eyes that despite expert medical advise she believed me.

Spent the entire following day with my legs elevated and iced constantly. yes this is against suggestion but I trust my doc friends more than anyone else medically. The pain was unbelievable and they had me on enough pain killers to put a horse down. Intent on not missing anything I was walking somewhat safely again intermittent use of crutches within one day. If I lost balance and hit the floor I reached my objective via crawling. Due to the level of medication I was on at that point the call was made to miss the Canada trip as operating heavy machinery was out of the question. It is one thing to risk my own life working in the shop but another to drive and risk lives of others. So far this is the only obligation I have missed but will make it up asap.


Three out of four orthopedic specialists insisted on immediate surgery due to tendon damage on my ankle. The forth who I saw yesterday said that I made the right call by keeping it wrapped constantly. Surgery is not required and I have full motion of the joint.

So in conclusion I have successfully beat all odds recovering from a near fatal combination of injuries that would have incapacitated most for an extended period of time. Carla referred to Tuesday morning as my Niki Lauda moment. In pain beyond belief I managed to put my red wing boots on both of my feet and stand up on my own. I'm not getting into divine intervention or other theories but leave on this note. My absolute resolve to complete my goals in life were the best treatment possible along with close support from those around me. I refuse to stop or give up under any circumstance. In the words of W W "I still have work to do."

See you all at DCS! I will be fully caught up with everyone by the middle of next week on orders and service updates.

[darylfelsberg]

Domi, Sorry for the delayed response. i thought I had mentioned that I was waiting on our latest batch of oil pan gaskets. I will have this out to you at the beginning of the week and send over a paypal invoice shortly.


As Tony has noted I had a bit of an accident. The details are ridiculous and for those wondering I wasn't screwing around. I have way to much going on to become completely incapacitated. I have sworn off racing and anything else I enjoy in an effort to focus on this business. Despite these life changing efforts I still had a turn of bad luck.

The good news is that despite massive injuries I was back on my feet in record time. At first I thought I would be hanging from a harness above cars unable to walk for six weeks. Thankfully I treated the injuries properly within the first 48 hours which sped the recovery.


For those interested in what happened:

Golf cart full of kids at top of hill

Kids screwing around bumped pedal by throwing kid brother onto accelerator.

I was about ten feet away at the time with Carla and friends.

I jumped on the back of the cart and began "delicately" tossing bodies from the out of control cart.

Unfortunately the owners of the cart modified the governor the day before with the help of a local Delorean mechanic......

At the bottom of the hill was a body of water, large rocks and oak trees. I was three for three in this part.

Best estimates from onlookers put the cart at about 20mph when it hit the rocks. I was ejected violently from the back of the cart hitting a oak tree dislocating my right shoulder and a concussion.

Next the cart flipped air born. yeah this is where it gets ugly..... I came back down with my left leg becoming entangled in the rear of the cart. As we flipped down the hill side to the lake I received massive abrasions down my left and right legs, dislocated ankle and a hair line fracture down the top of my foot.

Acting fast was the crucial part in all of this. While waiting for the ambulance and slightly coming out of shock I approved a doctor friend to perform field treatment. If I had waited until making it to the ER the tendons and nerves would have continued to swell with the joints dislocated. This would have increased the chance of further damage during repairs and lengthen the down time. I wasn't about to have any of that. Taking the risk that our best guess was that my ankle was only dislocated and not shattered we put that back in first. I don't remember the shoulder as I went into shock at this point.

I regained my ability to be combative after the oxygen wore off from the ride in. I told the attending (poor young woman) that I was fine and that I was walking out. She turned her back thinking they had me drugged enough that I wasn't going anywhere. Their mistake! I made it to the end of the bed, threw myself off and put full weight onto my left leg. I immediately collapsed knocking over a bed pan jug all over the place from five minutes earlier passing out again. So I woke up covered in my own piss now strapped to the bed getting X rays. All alone in a dark room on a Saturday night with a cute little blonde. Apparently they are not aloud to tell you the results of what they see. So I proceeded to turn on the charm and developed a solution. One nod was all clear two something was wrong. I received the two nods.




The aftermath and recovery:

The doctor proceeded to tell me the damage. Followed by you will be down for four to six weeks minimum but due to the location of the hair line fracture casting isn't possible. When I could put pressure on the foot without pain it was safe to do so. I nodded and said thank you and waited for her to leave. Turned to Carla and said F this noise I will be walking in two days. She looked at me and I could see it in her eyes that despite expert medical advise she believed me.

Spent the entire following day with my legs elevated and iced constantly. yes this is against suggestion but I trust my doc friends more than anyone else medically. The pain was unbelievable and they had me on enough pain killers to put a horse down. Intent on not missing anything I was walking somewhat safely again intermittent use of crutches within one day. If I lost balance and hit the floor I reached my objective via crawling. Due to the level of medication I was on at that point the call was made to miss the Canada trip as operating heavy machinery was out of the question. It is one thing to risk my own life working in the shop but another to drive and risk lives of others. So far this is the only obligation I have missed but will make it up asap.


Three out of four orthopedic specialists insisted on immediate surgery due to tendon damage on my ankle. The forth who I saw yesterday said that I made the right call by keeping it wrapped constantly. Surgery is not required and I have full motion of the joint.

So in conclusion I have successfully beat all odds recovering from a near fatal combination of injuries that would have incapacitated most for an extended period of time. Carla referred to Tuesday morning as my Niki Lauda moment. In pain beyond belief I managed to put my red wing boots on both of my feet and stand up on my own. I'm not getting into divine intervention or other theories but leave on this note. My absolute resolve to complete my goals in life were the best treatment possible along with close support from those around me. I refuse to stop or give up under any circumstance. In the words of W W "I still have work to do."

See you all at DCS! I will be fully caught up with everyone by the middle of next week on orders and service updates.

Come again? Kidding.

[NightFlyer]

In the words of W W "I still have work to do."

On top of everything that he's been through, and he's still sticking to his weight loss goals - now there's a committed Weight Watchers (W W, right?) participant. Dieting would honestly be the last thing on my mind in such a situation. :hihi2:

[DeLorean03]

Man, after reading that, Josh - I wanted to just run through a wall on pure adrenaline. Wow, man.

[ALEXAKOS]

@domi
Rest assure Josh will come through with your stuff. He does get tackled with a lot of work making him miss out some emails at times. But he is a very honest and capable Delorean tech man. So when he doesn't have his hands full or does the stuntman at golf courts, he manages to answer even 5 consecutive emails in a row! ( personal experience)

@josh
I wish you a fast and painless recovery! Get well soon as you see we all need you desperately;)
As I have read several complaint threads and from personal experience I had a couple reply delays my self, I would only suggest you get an assistant to give immediate replies to email requests. You can't do it all any more by your self now that the business is grown.

And I find it highly unfair to read such complaint posts about you cause I know how good your service is!

In other words, there is room for improvement.... At the communications department anyways cause I can't think of anything else that could be any better;)

[Domi]

Domi, Sorry for the delayed response. i thought I had mentioned that I was waiting on our latest batch of oil pan gaskets. I will have this out to you at the beginning of the week and send over a paypal invoice shortly.


Hi Josh :)

Sorry for misunderstood. In your email, you said you had to verify about the size of the gasket and the box for shipping.
I didn't understand you were out of them and needed for another batch.
Anyway, thank you very much for your answer, I just created a thread because I was thinking I had trouble with your email.

On the other hand, I hope you recover well from your injury ;)
Take Care :thumbup:

[Domi]

Hi Josh, I don't know if you received my last two e-mail?
Like I said, if you still didn't receive the oil pan gaskets, just delete it from my order.
Please keep me update or send me the paypal invoice without the oil pan gaskets.
I will take it later when it will be available.
Thanks for your understanding.

[BABIS]

Hello Josh,
I also sent a couple of e-mails without response, I'm still needing your quote ;)

Best regards


Hi Josh, I don't know if you received my last two e-mail?
Like I said, if you still didn't receive the oil pan gaskets, just delete it from my order.
Please keep me update or send me the paypal invoice without the oil pan gaskets.
I will take it later when it will be available.
Thanks for your understanding.

[Delorean Industries]

Domi, already on the way to you. I will catch up on invoicing this week. Babis please resend!!!!

[Domi]

All right, thank you very much for your answer :thumbup2:

[Domi]

Hi Josh, today I received all the parts I had ordered.
A big thank you :thumbup:
In your previous answer above, I thought you were talking about my invoice, not my parts.
Don't forget to send me the invoice to pay you (sent you an email yesterday) :notworthy:

[Delorean Industries]

Hi Josh, today I received all the parts I had ordered.
A big thank you :thumbup:
In your previous answer above, I thought you were talking about my invoice, not my parts.
Don't forget to send me the invoice to pay you (sent you an email yesterday) :notworthy:

Getting caught up on billing. :) Glad everything arrived safe and sound!

[Domi]

Just want to share with everyone that I received my order from Josh :)
So, I placed another order for a few parts. :yesss:
Josh sent me the part in less than a day, this is awesome!!!
You can definitely trust him, awesome person and great products, a big thumbs up :thumbup:
Once again thank you very much for your kind help :notworthy:

[AdmiralSenn]

I am saddened to find myself making a post like this, but I feel that I have no other choice.

I have been trying to make a small parts order (a head gasket kit minus the head gaskets, and a special order water pump for a project of mine) from DPI since June 22nd. Except for my very first call, I have not been able to reach DPI via phone since early July. The last time I spoke with him he was very friendly and helpful and my previous experiences with him have always been very positive. I have sent numerous emails and Facebook messages regarding this issue and his last response was August 5th, when I was told my parts were 'ready to go'. I asked for an invoice so I could pay and get them shipped, was told the invoice would be emailed the next morning, and haven't received it or heard back since. The voicemail for DPI is full and I even tried calling about 10 times over the course of two consecutive days, and never once did anyone answer. I can only conclude that my calls are being screened.

I have resorted to commenting on public Facebook posts and posting to the business's wall, but the posts are being deleted within minutes (fortunately I took screenshots when I realized that they were disappearing). Now I am here, practically begging for a chance to be allowed to buy something!

I am not here to wave pitchforks and torches, I really just want what I asked for. I know things have been very hectic for Josh with moving the store and his injury but I can't keep waiting for months on end for something that's 'ready to go'.

I like Josh quite a bit and respect him for his work with the community, but I'm extremely confused and now starting to be offended at being ignored. For anyone reading this thread, I would be very hesitant to risk a large investment on a restoration or engine build if a set of basic gaskets and a water pump is too hard to fulfill.

What confuses me is that my purchase has already required him to spend some time finding and ordering things for me and I would think he would want to be compensated for locating and buying them on a special order basis.

I don't want to drag the man down, I really don't, but I don't know what else to do. I would rather have gotten excuses and apologies than radio silence. Even now, if I received an explanation, an apology, and (after making payment) my parts, I would be willing to forgive a lot of this, but I have given up hope for a happy ending.

[Delorean Industries]

A full response and explanation of our stance on this has been sent. Unfortunately a tough call was made on this side regarding this but we must stick to the same policy for everyone. Further more and simply put: If we have not been paid for a service or component we are not obligated to fulfill or sell such. Busy is busy and the massive number of builds being completed shows this. Online store orders that are paid in full are usually either shipped the same or next business day, back order status notified or refund in full due to out of stock. Plain and simple, very easy to stay on top of. No money changes hands= no obligation as in this.

Personally I don't like being attacked. Most people do not. DPI manufactures a lot of unique products for the community and will continue to do so regardless of these useless attacks. You can't stop forward progress within an industry so don't bother trying. Attempt to hit below the belt and I will react unpredictably with swift action against the source of the blow as I always have.

[NightFlyer]

Confused here by a number of things:

1) @Admins/mods - Why were posts deleted from this thread, and who deleted them? Under what Talk rule were the posts deleted? I was not contacted by anyone regarding a rules violation, nor was I informed by anyone that my post was in fact deleted. I thought that things were getting better around here, but it's starting to appear as if you guys are back to your Stasi/Gestapo ways again.... Please, a public explanation is in order.

2) AdmiralSenn stated that in communications with DPI, the response was that the request for special order parts were ready to be shipped the next day, to which he requested an invoice in order to provide payment for said parts, which he was told would be emailed to him the next morning. And that's where the trail went dead according to AdmiralSenn.

Now Josh appears to be alleging that the refusal to sell parts to AdmiralSenn is due to non-payment, wherein he stated "[i]f we have not been paid for a service or component we are not obligated to fulfill or sell such."

Question - how is a customer supposed to pay for a special order if a business refuses to accept payment on the order?

3) @Josh - Are you asserting that AdmiralSenn has been less than honest regrading the facts that he has laid out here, and if so, what asserted facts are you disputing and why?

If you're not contesting any of the asserted facts, then why did you string the guy along, telling him that the parts were ready to ship and that you'd send him an invoice the next morning so that he could pay for the order, only to not follow through on the promise? And why didn't you have the courtesy to tell the guy that you changed your mind about wanting to sell to him, so that he'd at least know where he was at instead of left wondering?

The guy stated that he has satisfactorily done business with you in the past, and thus appears to have been wanting to give you the benefit of the doubt and the time that you needed to comply if in fact you were just extremely busy. But after a couple months of waiting to no avail and being completely ignored, he lost his confidence, as any reasonable person would, as I'm sure you'd agree.

NOTE:

I'm NOT involved in this in anyway, nor am I advocating for either side here - I'm merely trying to clarifying the situation for the good of the community at large, as the situation currently stands there's a lot that doesn't add-up or make sense here.

Thanks for everyone's response in advance :)

[Delorean Industries]

Point being I am VERY careful on who I deal with at this point. It's nothing personal most of the time. I don't want to come off as mean but I have made choices that reflect the best interests of the company.


Not going to draw this out as it doesn't matter. To clarify it was never an issue of payment. I made up my mind not to supply the components and that is my reasoning. No contract is present, no money accepted etc. I reserve the right to decide what builds and projects I am associated with and the reasoning is my business. I should have been clearer regarding it directly by all means. That is my only fault in this. No reason to pick this apart nightflyer as I have clearly stated I made a choice that was further cemented by outbursts. The only things removed from the thread were due to having nothing to do with my choice to not provide my services. The initial concern that I am not accountable for is still posted.

I am here to provide a very unique service to the highest quality possible. In most cases not being able to assist simply comes down to available time.

Clarification doesn't matter. Stay out of something that doesn't concern you. The choice was made not to do business with someone and that is my option. If you want to further the discussion feel free to come here and I will sort the matter to you in detail. That way I can continue to work and accomplish tasks instead of pointlessly typing to a minority of bored witch hunters.

Pacino put it best once in regards to the trolling provided by some of this community.

"Don't waste my motherfucking time."

[Dracula]

I strongly object to my post being deleted by the admins with no stated reason or warning of any sort.

I said nothing but pertinent information that is 100% verifiable.

The blatant favoritism of the admin here is detrimental to the DeLorean community as a whole.

[NightFlyer]

I strongly object to my post being deleted by the admins with no stated reason or warning of any sort.

I said nothing but pertinent information that is 100% verifiable.

The blatant favoritism of the admin here is detrimental to the DeLorean community as a whole.

I fully concur and that's why I started this thread here:

http://dmctalk.org/showthread.php?10516-Stasi-Gestapo-Like-Admins-Deleting-Posts-Here&p=155104#post155104

[NightFlyer]

Not going to draw this out as it doesn't matter. To clarify it was never an issue of payment. I made up my mind not to supply the components and that is my reasoning. No contract is present, no money accepted etc. I reserve the right to decide what builds and projects I am associated with and the reasoning is my business. I should have been clearer regarding it directly by all means. No reason to pick this apart nightflyer as I have clearly stated I made a choice that was further cemented by outbursts. The only things removed from the thread were due to having nothing to do with my choice to not provide my services. The initial concern that I am not accountable for is still posted.

You're 100% correct - as a business owner, you do reserve the right to refuse service to anyone that you deem unworthy for whatever reason, so long as such reason is not violative of any of the expressly defined protected classes, as set-forth by the US Constitution and subsequent Supreme Court decisions pertaining to such (ie - race, gender, age, etc). Personally, I don't believe that your reasoning would ever run afoul of federal law, as you're not that kind of person. Thus, you're well within your right to deny service as you see fit.

I'm also glad to see you admit that you should have been clearer and more forthcoming with AdmiralSenn.

Without a further explanation though, and please forgive me for saying such, but I'm only being objectively honest here, it does appear on the surface to present itself as being somewhat DeLorean1'ish / Bernstein-esque in my honest opinion, if maybe not a little worse, as at least Ed would tell you outright that he wouldn't sell to you, as opposed to stringing you along for a couple months before hitting you with that reality. Thus, I definitely understand AdmiralSenn's frustrations here and see a valid criticism existing here.

Perhaps an apology may be in order, or if not, an elaboration of your position, as after all, it's already public.

Finally, are you saying that you deleted the posts? Are you an admin/mod of the forum now? If so, WOW (not pertaining to you, but rather to Tamir and any other owner/operator of his forum).

[Delorean Industries]

I have no affiliation with this forum or any forum in the Delorean world and never plan to.

I'm walking a thin line here and I"m trying to do this without insulting anyone or criticizing projects etc. I decide regularly though to not get involved due to conflicts from a liability stand point. Simply understanding that I decided not to should be enough. I'm not going to case by case state my reasoning despite how valid it may be.

Here is an example:

"I want to buy a fuel line kit and only use some of the lines" No. Because the first thing that will happen if something goes wrong sounds something like: "I got fuel lines from DPI" at that point it can't be taken back. I'm implicated in what ever happened. SO when I see this type of situation or a build that I am not directly in control over etc I opt to have no involvement. Its nothing personal I just don't want someones problem to become my problem. I turned down a six figure custom build last week simply because the owner wanted to have body panels painted and then installed here. Can I verify the quality of prep work in the paint? Absolutely not. When it starts to flake off during install I"m stuck holding the bag. In the end am I clear of it? Yes of course I didn't paint the panels etc. But the headache of dealing with it far out weights the liability.

You don't see this issue with other vendors because they are either selling NOS or within a originality guide line. I am operating in a completely different spectrum that has real world consequences above and beyond hanging parts.

[NightFlyer]

I have no affiliation with this forum or any forum in the Delorean world and never plan to.

I'm walking a thin line here and I"m trying to do this without insulting anyone or criticizing projects etc. I decide regularly though to not get involved due to conflicts from a liability stand point. Simply understanding that I decided not to should be enough. I'm not going to case by case state my reasoning despite how valid it may be.

Here is an example:

"I want to buy a fuel line kit and only use some of the lines" No. Because the first thing that will happen if something goes wrong sounds something like: "I got fuel lines from DPI" at that point it can't be taken back. I'm implicated in what ever happened. SO when I see this type of situation or a build that I am not directly in control over etc I opt to have no involvement. Its nothing personal I just don't want someones problem to become my problem. I turned down a six figure custom build last week simply because the owner wanted to have body panels painted and then installed here. Can I verify the quality of prep work in the paint? Absolutely not. When it starts to flake off during install I"m stuck holding the bag. In the end am I clear of it? Yes of course I didn't paint the panels etc. But the headache of dealing with it far out weights the liability.

You don't see this issue with other vendors because they are either selling NOS or within a originality guide line. I am operating in a completely different spectrum that has real world consequences above and beyond hanging parts.

That's a very fair explanation - what was so hard about putting that up the first time?

[Tillsy]

"I want to buy a fuel line kit and only use some of the lines" No. Because the first thing that will happen if something goes wrong sounds something like: "I got fuel lines from DPI"

Really glad you made that last post - until reading this bit I was utterly confused and highly concerned what was going on here...

[Delorean Industries]

Because less is more when the sharks on here think they smell blood in the water.

[NightFlyer]

Really glad you made that last post - until reading this bit I was utterly confused and highly concerned what was going on here...


Because less is more when the sharks on here think they smell blood in the water.

Actually, Tillsy's last post should prove otherwise to you.

Provided you have nothing to hide, open and full disclosure is usually always best, especially when dealing with a complaint that has already been publicly made. I received a couple PM's from people wanting to know what was going on without asking for themselves (perhaps our of fear of retribution) and knew that I'd be up to getting to the bottom of things for the sake of everyone - I guess that my reputation as an objective/fair guy precedes myself around here :)

And now that you've provided your explanation, you can see how it's already making the situation better.

Live and learn :thumbup:

[Delorean Industries]

Actually, Tillsy's last post should prove otherwise to you.

Provided you have nothing to hide, open and full disclosure is usually always best, especially when dealing with a complaint that has already been publicly made. I received a couple PM's from people wanting to know what was going on without asking for themselves (perhaps our of fear of retribution) and knew that I'd be up to getting to the bottom of things for the sake of everyone - I guess that my reputation as an objective/fair guy precedes myself around here :)

And now that you've provided your explanation, you can see how it's already making the situation better.

Live and learn :thumbup:

I was unaware there was a situation.

[NightFlyer]

I was unaware there was a situation.

Based on AdmiralSenn's complaint, people were wondering if DPI wasn't in fact turning into a modern day incarnation of DeLorean 1 / Ed Bernstein.

Your original response didn't act to quash such speculation, but rather fuel it, which is why I inquired further, forcing you to further explain your position in the matter.

You did and it was a logical/rational explanation that was understood and well received (as evidenced by Tillsy's response) - though you are certainly aware that you're not liable if people purchase and then use your products in a manner that you didn't originally proscribe, right?

Get it yet?

[Delorean Industries]

I care about perception more than liability. Get it?

[NightFlyer]

I care about perception more than liability. Get it?

I understood that too - and again, another reason to fully explain yourself as opposed to allowing for unwarranted speculation, at least IMHO anyway. Tillsy's post is evidence of this. Get it yet :wink:

[Delorean Industries]

I understood that too - and again, another reason to fully explain yourself as opposed to allowing for unwarranted speculation, at least IMHO anyway. Tillsy's post is evidence of this. Get it yet :wink:

Alright since this is getting closer and closer to relentless banter we need to move on. This is starting to negatively influence productivity on paying customer work every time I need to log in here. Since I know from your posts above that you want to be the solution and not the problem we can safely put your concerns to rest and close this conversation down.

[Dracula]

If you're so busy, you don't need to be constantly primping and preening your online perception.

I don't imagine anyone is holding a gun to your head and making you post.

If online forums take up too much of your time, just let your products speak for themselves.

[Delorean Industries]

I've got this piss ant to constantly deal with. You may know the guy.

[AdmiralSenn]

After taking a night to cool off and sleep on it, I've decided to make one final post outlining this entire issue from my perspective. I'm not here to start a witch hunt, I started this post in desperation so I could at least find out what was happening. Now I know, and although I wish it had gone differently, I at least have some closure. I won't be responding here further unless some other development makes it necessary, and I am not asking for or expecting to ever hear from Josh again on this or any other issue. This is all I have to say.

In the interest of full disclosure, I fully understand Josh's stated position regarding sketchy work. My car is certainly in that category, I will be the first to tell you that it's a piece of crap and that some of its issues are straight up my fault due to my own incompetence - hell, I set it on fire once. I've had numerous DMC vendors tell me that if they ever saw my car in their shop they would insist on removing the entire engine and starting over - and I would 100% do that if I had the budget. In fact, as my financial situation eases up, it's one of the options I'm considering now.

That being said, when dealing with a basket case's problems sometimes you need to do things differently to keep the car alive. Josh seemed to understand my problem and agree with my approach - I've have adopted the 'if I touch it, it is replaced with the best available part' mentality. In this case I wanted a full set of top-end engine seals but I already had head gaskets since my car can't use standard DMC head gaskets. Therefore I asked for the DPI gasket kit because it was new-manufactured 'high end sealing technology'. I also wanted to try making a serpentine belt conversion using the original timing plate and valve covers. I discussed this with Josh at length and he had no issue with it at the time. I asked him to source a water pump that would fit the standard 2.8 block but with a serpentine pulley on it. My goal here was to do the work as well as possible with the best possible parts so that I didn't have to revisit it or deal with parts failure.

Up until a few days ago I was entirely under the impression that what I asked for was available, that we were in the process of doing business, and the delay was solely due to extenuating circumstances. It took several (initially reluctant, then desperate) public posts to get an answer of any kind, and I had given up any hope of a happy outcome. After weeks of silence and two public Facebook posts that were immediately deleted without a response, this post was answered via PM inside of two hours:


Adam,

After reviewing this and the posts the decision has been made to do no further business. You were right in your assessment regarding work load, moving and restructuring here. Unfortunately everything can not be addressed promptly or at all in the scope of what is being completed. While there are other underlying issues as well with this that do not need mentioned a zero tolerance policy for public posting is observed by DPI. Our products, services etc are and come at a premium and we do not appreciate being openly attacked as you have decided to do. With no financial obligation in place between you and DPI we are not obligated to provide any services. Further more the comment regarding our restorations and engines was out of line in comparison. We refuse to be attacked in this manner as we are at the top of this field and will take any further remarks as slander with the appropriate legal response.


Regards

Josh Bengston
President
Delorean Performance Industries
433 Munroe Falls Road
Tallmadge Ohio 44278
330 573 4129
www.deloreanindustries.com

I will let that speak for itself. Incidentally, for something to be slander or libel it must be untrue. Describing a factual experience with someone is not slanderous or libelous. Expressing concern that small orders not being fulfilled may impact larger, more difficult orders is not an attack. I'll concede that I wrote that while frustrated and it may have been out of line (and if anyone believes it was, I apologize for it), but it was not defamatory. If I ask a company to provide something small and it turns into a fiasco, I would assume that asking for something large would be even more of an issue.

Again, I understand 100% if someone doesn't want to deal with a special issue, and if that had been what was said, I would have been disappointed but not surprised. But this is a company with a public-facing online parts store, and the majority of purchases on that store are likely not being installed by DPI. Granted that my car is a basket case, but a TON of our cars are basket cases. If unauthorized or improper work is such a problem for DPI's business approach that they selectively refuse to sell parts, I wonder why the web store is still up.

Below you will find a timeline in image form of my entire experience since June. I have included every piece of contact I have had with DPI since December including some conversations that aren't specifically relevant but show my previous amicable conversations. If you want just the basics of what happened here skip to images 7 and 8. Image 7 (#6 in the URL) shows my recent Facebook chat history with Josh regarding this issue.

http://imgur.com/a/pHdtc#0

The timeline:

12/12/13 I have an extended Facebook chat regarding my plans for the car
06/22/14 I email DPI asking to make a purchase
A few days later I call and speak with Josh regarding same. He says he'll have to order the pump and it'll take (some amount of time I don't remember)
07/08/14 I email asking for an update. No response
07/14/14 Facebook message asking for an update. No response.
07/23/14 Same thing again. At this point I have begun calling every few days and never get an answer again. I believe I left two voicemails at this point.
08/04/14 Not shown in images, I make a bunch of phone calls (at least six throughout the day) and never get an answer.
08/04/14 I respond to his personal page (and apologize for it) in an attempt to get some info
08/05/14 I receive a Facebook response telling me that he has a "gasket kit and pump ready to go". I ask for an invoice by email and I am told it will be sent 'first thing tomorrow'. No mention is made of a 'public posting policy' or a refusal to do business.
08/08/14 Facebook message asking for invoice. No response.
08/11/14 Email asking for invoice. No response.
08/18/14 Email asking for invoice. No response. I make something like a dozen phone calls throughout this day.
08/19/14 Facebook comment on public status asking for an email response or phone call, voicemail is now full ( for clarity I did not leave a message every time I called, only on the first calls in July and I believe one in mid August).
08/22/14 Another comment on another public status asking for a response.
08/22/14 I post what I guess we're calling an 'outburst'. This was in response to several other issues I was having, DPI was included but I specifically avoided mentioning the company or even that it was about a car. I was frustrated at having four companies simultaneously giving me the run-around, not specifically at Josh.
08/26/14 I give up and post to the DPI public business page. No screenshot because it was deleted in minutes.
08/29/14 I post another response to the same page, somewhat annoyed. Screenshotted, because it was also deleted in minutes.

At this point I came here and made my first post. Two hours later Josh sends me the PM I quoted above and the rest is largely here.

This post is solely to provide a complete and accurate context to this issue. I am not inciting or encouraging any action against DPI. I believe I have been civil and patient this entire time and have carefully avoided expressing myself in any way that could be deemed hostile or as an attack. The intention of this post is context and accuracy to the best of my ability.

Next week I am going to get back to my car and try to figure out what to do next. Good luck to all of you.

[NightFlyer]

Just for the record - all you did was offer your honest opinion in regards to large project work, premised upon your individual experience with your parts order.

Your 100% free to assert such an opinion without fear of retaliation/retribution, as such is NEVER defamatory - and quite frankly, I hate it when armchair attorneys attempt to assert otherwise.

[Delorean Industries]

What you requested is not available in our general selection meant for DIY owners. I didn't want to say anything as posted above but since you mentioned it the circumstances are important. The engine situation is questionable which you wanted parts for and I didn't want to be part of it. It's nothing personal but I gave you constructive directions to go with it on multiple occasions and you blew it off with wanting to give what you had a try. I found it as unacceptable.

Would you like for me to point you to exactly where the parts come from?


In regards to a PM received on this subject from Nightflyer:

I don't care who you talk to or what you spread throughout this community. The products offered by DPI are truly superior in every way compared to what is on the market and especially anything NOS. Don't bother attacking me with the "loss of business" due to the people that look up to you for advice. Frankly I don't have time for it. 99% of the people that do business with DPI have a great experience and purchase parts constantly. I"m friendly, helpful and actually care about what I sell and offer. You don't see me offering any products that require a massive recall, failures out of the box etc. People respect that.


This conversation is a double edged sword. People will take this two ways: My approach as either being egotistical as nightcryer mentioned to me or as me standing up against what can be called nothing short of what it is. The have not owners of the community attacking me at every chance. Yes there are classes within this community and there is no point in dancing around it. This is why the forum is flawed. It is a megaphone for the ones that like to cry. I"m not perfect by any means but I don't need to get rail road constantly by the same broken records on here.


Per your accusations of a ego driven business I will state the below fact. Just because it is true doesn't make it an egotistical stand point that drives me. I am very lucky to have cornered a niche'.

Since I know objectively looking at things is one of the only ways to get through lets look at this situation. At this point DPI offers over 700 unique products not available any where else and counting. If you want the premium products from DPI you must deal with me. Other wise you are stuck with NOS or brand X. I"m constantly innovating, constantly shipping processed orders and everyone seems happy but a select few. Do you even comprehend what I am trying to do for this community? At a massive investment from me personally I have developed full stainless chassis, engine blocks, cylinder heads, almost every bracket on the car and performance options for every level of ownership. I don't think you realize what I am truly giving to this community. I don't see anyone else lined up working at this level to preserve the ownership and long term reliability of this platform.
I am not going to try and please everyone. I spent years trying to do that and failed.


Josh S. (Nightflyer) due to your persistence on causing trouble within this community that clearly only exists when you are involved DPI will no longer be willing to do any business with you. The current wheel refurbishment swap options still stands per our prior agreement. I apologize to you personally for having to take this approach. I feel that I have tried to work with you and give attention when required in hopes that you would not fuel fires for no purpose. This appears to have failed terribly and I have been left with no choice but to go on the defense over it.



In closing: Conversions like this are a waste of time on every level no matter how positive or negative they are. I will be working to quickly withdraw from the use of this forum as a medium for anything short of constant innovation of products, services and over all development of the DMC-12. Any further threads such as this or the direct blasting of DPI by those in the community who seek power from behind a keyboard will be left unanswered. All while I will continue to post at the same time regarding what ever I came out with that day.


EDIT: Without changing the actually content above. I mistakenly typed nightcrier instead of nightflyer. This was unintentional within the post.

[NightFlyer]

My approach as either being egotistical as nightcryer mentioned to me or as me standing up against what can be called nothing short of what it is.

Yeah... for the record, I never stated to you that I thought that your approach was egotistical. I only relayed to you, without naming any specific names, what others had stated to me in confidence in what they were taking away from your situation with AdminralSenn and interactions in the thread. I was attempting to provide you with some insight and friendly advice to assist you in your business endeavors. Either you inadvertently misread/misinterpreted/failed to comprehend my PM to you, or you did so knowingly and intentionally, for whatever reason (of which, I honestly don't have clue).

But I never personally asserted such to you, thus I'd appreciate it if we could set the record straight on this.


Josh S. (Nightflyer) due to your persistence on causing trouble within this community that clearly only exists when you are involved DPI will no longer be willing to do any business with you. The current wheel refurbishment swap options still stands per our prior agreement. I apologize to you personally for having to take this approach. I feel that I have tried to work with you and give attention when required in hopes that you would not fuel fires for no purpose. This appears to have failed terribly and I have been left with no choice but to go on the defense over it.

I'm sorry that you feel that I 'persistently cause trouble within the community,' as that clearly is not my intent. But if that's the way you feel about me, that's fine, as that's your prerogative, and I respect your decision regarding such.

I'll be in touch in the near future to conclude our business regarding the wheel swap.


EDIT: Without changing the actually content above. I mistakenly typed nightcrier instead of nightflyer. This was unintentional within the post.

I'm sure it was :wink:

[Delorean Industries]

Right your message said that some felt that way. Not you directly.

[NightFlyer]

Right your message said that some felt that way. Not you directly.

Thank you :smile:

[cybercusp]

http://tapatalk.imageshack.com/v2/14/08/30/b9decb1c3509bc5b601788939843a055.jpg
Fun with memes

[Delorean Industries]

Both of these pictures are highly offensive and need to be removed.

[NightFlyer]

Both of these pictures are highly offensive and need to be removed.

Oh, just admit it - you laughed :biggrin:

Even though I'm blacklisted, I still personally have nothing against Josh, his products, or his services.

[Delorean Industries]

Feel free to contact directly at:
330 573 4129
or
[email protected]

[NightFlyer]

Feel free to contact directly at:
330 573 4129
or
[email protected]

You know I love ya :wave:

[NightFlyer]

In regards to a PM received on this subject from Nightflyer:

I don't care who you talk to or what you spread throughout this community. The products offered by DPI are truly superior in every way compared to what is on the market and especially anything NOS. Don't bother attacking me with the "loss of business" due to the people that look up to you for advice. Frankly I don't have time for it. 99% of the people that do business with DPI have a great experience and purchase parts constantly. I"m friendly, helpful and actually care about what I sell and offer. You don't see me offering any products that require a massive recall, failures out of the box etc. People respect that.

NEVER HAPPENED.

Sorry admin/mods - but there appears to be a lot of confusion over this, thus I had to respond to set the record straight. I know that I was told to let it go and behave, and if you guys want to perma-ban me, then go ahead, as I honestly don't care anymore, but I couldn't just let this one go given all the PM's that I've received about this. This is the last post that I'll make here regarding this situation - of that you have my word.

The record needs to be set straight on this publicly, as I NEVER threatened/attacked Josh's business. To the contrary, I was attempting to offer him some friendly advice as to how he could help his business by adjusting his online persona in threads such as this one.

Here's an EXACT COPY of the PM that I sent to DPI Josh so that the members can read it and decide for themselves if I at all did as DPI Josh accused me of doing:


I have no problems in staying out of issues that don't concern me, but when you or the complainant make it public, such as it was, it's fair game for a community discussion - after all, that's the entire purpose of the forum, is it not?

More importantly to you, I should hope, is that I had no less than 3 new owners that I've been assisting with their cars recently PM me wanting to know what was going on, as they were all considering doing business with you in the near future. Why they PM'd me as opposed to you or anyone else - don't ask me, as I don't know. They see me as being an 'answer man' of sorts and trust my objectivity - it's a curse really. Anyway, they asked me if I could figure out what was going on for them.

And from the shear number of people who were viewing the thread yesterday, not to mention Tillsy's post, apparently there are a lot more people that were also wondering.

When you finally asserted your reason, most people's concerns were alleviated, such as Tillsy's, however a few people PM'd me back stating that they believed that you came off as an egotistical jerk and asked me if I could refer them to a different vendor for their cars (I had originally referred them to you).

I'm just letting you know because as I told you before, I like you and I'd like to see you succeed, but you didn't help yourself/business a whole lot yesterday. Just trying to be friendly and helpful.

Best luck
--Josh S.
#1798

[tom kish vin. 4357]

NEVER HAPPENED.

Sorry admin/mods - but there appears to be a lot of confusion over this, thus I had to respond to set the record straight. I know that I was told to let it go and behave, and if you guys want to perma-ban me, then go ahead, as I honestly don't care anymore,

The record needs to be set straight on this publicly,

Nightflyer, I heard they banned you from this site??

[Shep]

Resist it Josh, you're better than this... :coffee:

And reminder:


Feel free to contact directly at:
330 573 4129
or
[email protected]

Which applies both to individuals in this thread and anyone wanting to know more about it. In fact, NightFlyer, how about you post some kind of contact method so someone can get both sides of the story and decide for themselves? Would PM's suffice, or would you prefer phone/email/etc.?

And please, I've had enough drama for a goddamn decade. In the past 24 hours alone too. Enough is enough everyone. About everything. We have a mighty backstory to all of this, and it's better to just get it from the source(s) involved than from long-winded rants like this that frankly I'm finding both TL;DR and a shame to waste. Having worked with Josh, my experience is positive, but obviously this does not ring true for everyone. But to be blunt: I don't have the time nor attention span to read all of these shenanigans back and forth between the posters of this (and other) threads. I'm sure it would make a fascinating read someday when I'm retired and want to go on a nostalgia trip back down bad memory lane, but not now.

So long story short: Josh's contact info is above, and if anyone else wants to provide theirs, frankly I think it would be a better option than to have back and forth between those at fault. Bickering like this solves nothing, as if we (as a society no less) haven't learned this by now. I'm including myself in that statement btw.

[Dracula]

The problem with contacting people via phone is that there's no evidence of what was said if the conversation isn't recorded.

Then it all becomes actual hearsay.

[Shep]

The problem with contacting people via phone is that there's no evidence of what was said if the conversation isn't recorded.Which is why you can either record the call or go the email/PM route. There's Android/iPhone/Windows apps for recording calls, ditto for Skype, and if you have a flip-phone or a landline, use a different phone or just go the plain old written route.

Either way, I'm not here to start any more fights, I'm done with all the drama, period, and am sorry for starting it in other threads, really. I'm just here to say that Josh has made it a point that he won't be responding to any more of this nonsense. My point was if anyone outside those involved in the situations at hand wanted more info, they could call, PM, email, etc. those involved to get the full story, similar to how a news reporter does things. That's all.

[Kane]

NEVER HAPPENED.

Sorry admin/mods - but there appears to be a lot of confusion over this, thus I had to respond to set the record straight. I know that I was told to let it go and behave, and if you guys want to perma-ban me, then go ahead, as I honestly don't care anymore, but I couldn't just let this one go given all the PM's that I've received about this. This is the last post that I'll make here regarding this situation - of that you have my word.

For someone who ranted and raved that they were done with this forum forever, you came back awfully quick after the ban was lifted. Now who's the hypocritical liar?

[Dracula]

For someone who ranted and raved that they were done with this forum forever, you came back awfully quick after the ban was lifted. Now who's the hypocritical liar?

Isn't that a bit harsh? DPI accused him of attacking his business and he posted evidence to the contrary to clear up that misunderstanding.

[opethmike]

No it isn't. He said he wasn't going to come back, but then he came back. That's pretty straightforward hypocrisy and lying.

[Shep]

I'm not taking sides here, but I will say this very briefly: I did see a "goodbye I quit" thread from NightFlyer full of things that fully warranted its deletion, so anyone trying to talk to him, your words are falling on deaf ears at this point. Don't even waste your breath here.

[opethmike]

I'm not taking sides here, but I will say this very briefly: I did see a "goodbye I quit" thread from NightFlyer full of things that fully warranted its deletion, so anyone trying to talk to him, your words are falling on deaf ears at this point. Don't even waste your breath here.

Good point.

[Dracula]

Well, I guess we'll have to agree to disagree.

[opethmike]

Yes, we'll have to disagree on your understanding of a pretty basic word.

By the way, how's that DMC restoration coming? Have you run out of plutonium yet?

[Shep]

By the way, how's that DMC restoration coming? Have you run out of plutonium yet?He's not at DPI, so :offtopic:



Sorry, couldn't resist the opportunity to use that one. :giggle: All in good fun I suppose.

[opethmike]

He's not at DPI, so :offtopic:



Sorry, couldn't resist the opportunity to use that one. :giggle: All in good fun I suppose.

:) :) :)