Originally Posted by
ccurzio
It's not a matter of IF you will be screwed by Hervey, it's a matter of WHEN. Dude straight-up STOLE from me on my very first order. "Hand-holding" (whatever the hell that's supposed to mean) doesn't even enter into it.
I bought his tune-up kit which was advertised with Platinum +4 plugs. He sent me the kit with cheap Champion plugs, so I called to find out why he messed up. He gave me his standard "I'm only one person" lecture and said he was out of stock on the Bosch plugs, which (according to him) is why he sent the Champion plugs. I got annoyed, and said that you don't just send a cheaper substitute when money has been paid for something that's not in stock, you contact the buyer and see what needs to be worked out.
He repeated his "only one man" spiel and said that the time demands for something like that were prohibitive, but swore he'd send me the right plugs when they came in. He never did, and after months of waiting he then insisted he didn't owe me anything.
You don't have problems with him until you do. And when you do, he'll find every reason in the world to explain why it's not his fault. When that doesn't work, he'll fall back on to his tired old "I'm just one man" bullshit.
Don't do business with him.