Dave and Julee are amazing......Ill tell you why.
A few weeks ago I took my car in for an alignment and a wheel balance. After i got the car back, it still rode like crap. I took the opportunity to jump on a new set of performance shocks/springs from DMCMW.
Fast forward to last Wednesday. I took the car in for Thursday morning service. I didnt hear anything until 4:45CST, the mechanic was stating that the lower ball joints needed to be replaced. They had the rear shocks/springs installed, but couldnt do the fronts. In a rush, I called Julee and they overnighted me a set to arrive on Friday.
Friday morning, I received a call from the shop manager grilling me, interrogation style, about the pricing I received and who quoted it. I mentioned his name, and he told me that he was no longer employed. The rate was going to more than double from $350 to $850, and if I didnt like it they would put the bad parts back on and I could come pick it up. Keep in mind, the rears were already on! I immediately tried to reach the owner, who was unavailable. I left a Google review, a Yelp review, and all of a sudden I had his attention. The owner called me and assured me that the car would be completed as promised by the end of the day and at the quoted rate.
End of the day, here comes a call......they couldnt get the front springs on.....so the shop guy called Dave and they talked it out. I suppose that the problem might have been putting the front springs on the rear.....makes the car ride low.....idiots....I lit back into them and they assured me it would be done Saturday afternoon. Also, they tested the alternator and the voltage regulator was bad. Joy.
I was entertaining two celebrities this weekend who were in town for comic con.......both of them wanted to see the car.......so they assured me that it would be ready now on Saturday.
Here comes Saturday!!!!!!!!!! They got the springs/shocks installed finally, but the same bozo mechanic didnt set the shocks right........the rear end was too low still. Dave talked to them again, and got them on the right track. Still not ready. Promised me on Monday.
Here comes today!!!!!!!!!! I was so excited I could finally feel these new shocks. Well, long story short, they are now unable to align the car. They removed all of the shims from the rear right, but after the shocks went on the toe changed drastically. I have had it. I went off........lost my cool. They agreed to waive all install charges, but they still couldnt get it aligned, so they kept it overnight to try and get it aligned. Hes going to call Dave tomorrow, and get what hopefully turns out to be the last bit of advice they need.
Dave and Julee both go out of their way to ensure the community is taken care of. I have had great experiences with DPI and DMCNW, but these two are truly a benefit. I spent a (to me) hefty amount while my car was up there, but you can bet your ass when I get enough cash to get a few things done at once I am shipping my car right back up to them. If I can ever get it aligned.
Thank you Dave and Julee
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Originally Posted by DMCMW Dave
