DPI / Delorean Performance Industries - No response

[jwrayth]

I placed an order with DPI on December 19th. Close to Christmas sure, but not anything I was in a rush for. Order has been marked as awaiting fulfilment since then. I've tried to get in touch with DPI about this via their website messaging system, direct email, PM on here (but the inbox is full) and calling from the UK (but the DPI Voicemail is full)... and so far silence.

Since DPI has my money, and I'm having no luck getting any response from the normal channels I thought I'd post here on the hopes Josh sees it and can get in touch so I can find out what the status is.

[dustybarn]

I also have an order that I placed on the 26th still marked as "awaiting fulfillment". I also wasn't too concerned because it was during the holidays and it's going to probably be at least three months until I can drive the car anyway. I hope everything is OK on Josh's end.

[Delorean Industries]

Morning Guys, The site should update orders automatically through out the process. I started a support ticket this morning after seeing this with bigcommerce and they explained what I am doing wrong on our end. You should both receive confirmations shortly/updates along with everyone else. Glad this was brought to my attention. Thanks!

Edit- to reference your original post jwaryth- Your order was delivered early last week!

[jwrayth]

Amazing news! My wife should be able to bring it back with her from the US this week, which is grand.

Thanks for sorting it out Josh

[Delorean Industries]

No problem!
BTW if you call and it will not go to voice mail call again in a few mins. If I am on a line and someone else is on call waiting it will not allow for a message to be left.

[sdg3205]

No problem!
BTW if you call and it will not go to voice mail call again in a few mins. If I am on a line and someone else is on call waiting it will not allow for a message to be left.

Josh - probably worth cloning yourself

[dustybarn]

Awesome, thanks!!!

Morning Guys, The site should update orders automatically through out the process. I started a support ticket this morning after seeing this with bigcommerce and they explained what I am doing wrong on our end. You should both receive confirmations shortly/updates along with everyone else. Glad this was brought to my attention. Thanks!

Edit- to reference your original post jwaryth- Your order was delivered early last week!

[dmcnorway]

I have the same problem, I got an e-mail stating that parts were shipped on Dec. 28th. 2015, but my freight forwarder in NJ still haven't received them.
I'm sure Josh will solve the problem ASAP, yet it's a bit frustrating to wait so long for a response. I've both e-mailed and sent message on FB.


Stian Birkeland
Norway

[rollingzep]

I am having same problem. Cant seem to get a hold of Josh. Josh if you see this message, this is Billy from CT. please give me a call back

[Timebender]

Hopefully the west coast home is SoCal- like San Diego...