Andrew
06-30-2014, 05:39 PM
I just wanted to let everyone know about the great customer service I received from G Pop Shop. G Pop is a turbocharger sales and service company located in Arkansas. I was referred to them by Marty Maier for a rebuild kit for my BAE's Rajay turbo. I ordered the rebuild kit over the phone on Tuesday and requested 3 day shipping so that I would have the kit by Friday. However, on Friday, I got a call from Gerry at G-Pop letting me know that due to an address error, the kit would not be delivered until Monday. Since my plan was to reassemble the turbo Friday night and drive the car over the weekend, the shipping delay caused some problems for my weekend. Thus Gerry provided me with the UPS tracking number so I could arrange a will-call pickup ath the local UPS facility on Friday night.
Once I got UPS on the phone, the representative confirmed that per UPS policy, only the shipper could change the status to will-call. I asked to speak to the manager; however, per the attitude of the UPS rep and my usual experience with UPS, I didn't expect them to go out of their way whatsoever. So, while I was on hold with UPS waiting for a manager, I used my other phone to call Gerry to see if he could switch the pickup status to same day will-call, which he did without hesitation. In fact, Gerry called UPS and had the pickup status change completed BEFORE I even got through to the manager at UPS!
To make a long story short, I was able to pick up the rebuild kit from the UPS distribution center that same night and had the turbo reassembled, reinstalled and running before 11:30 PM.
Without a doubt, the guys at G Pop Shop went above and beyond in a few ways. 1. They gave me a heads-up regarding the anticpated delivery delay; and, 2 they went out of their way to remedy the situation. I certainly can't say the same about UPS!
Therefore, I recommend G-Pop Shop to my fellow turbocharged DeLorean owners! Their website is https://gpopshop.com/
By the way, the rebuild kit was correct as well and the rebuild itself wasn't all that difficult.
Once I got UPS on the phone, the representative confirmed that per UPS policy, only the shipper could change the status to will-call. I asked to speak to the manager; however, per the attitude of the UPS rep and my usual experience with UPS, I didn't expect them to go out of their way whatsoever. So, while I was on hold with UPS waiting for a manager, I used my other phone to call Gerry to see if he could switch the pickup status to same day will-call, which he did without hesitation. In fact, Gerry called UPS and had the pickup status change completed BEFORE I even got through to the manager at UPS!
To make a long story short, I was able to pick up the rebuild kit from the UPS distribution center that same night and had the turbo reassembled, reinstalled and running before 11:30 PM.
Without a doubt, the guys at G Pop Shop went above and beyond in a few ways. 1. They gave me a heads-up regarding the anticpated delivery delay; and, 2 they went out of their way to remedy the situation. I certainly can't say the same about UPS!
Therefore, I recommend G-Pop Shop to my fellow turbocharged DeLorean owners! Their website is https://gpopshop.com/
By the way, the rebuild kit was correct as well and the rebuild itself wasn't all that difficult.