DMC Midwest praise

[Hokie]

I have heard over and over during my two years of ownership that Dave and Julie at Midwest are simple the best. Never heard anything negative at all. And I experienced firsthand today how helpful they are. I was in a true emergency situation, and I first called "expert Vendor A" who sorta kinda answered my question before telling me he didn't have time to verify anything he told me as being accurate. I then called "primary parts supplier Vendor B" who gave me the same ole response as I always get "I don't know." I swear everyone I call this vendor, I get "I don't know." Do you have this part? "I don't know." How much is this other part? "I don't know, do you have a part number?" (I'm sure my descriptions are enough for all owners to know exactly who I called. ) But then I called Midwest and Julie and crew handled everything in a professional manner. I was able to drive home because of their help. I would not have been able to get home had they not had the decency to listen and answer. Now I know why so many of you get all your parts from Midwest - they'll certainly have a large portion of my business going forward. I am sure all the vendors are great resources in their own way and I'll continue to utilize them all from time to time, but I just wanted to thank all the owners who have educated me on the nuances of each vendor, and especially for telling me about DMC Midwest. They really came to the rescue today, from thousands of miles away! Thank you Julie!
(If I posted this comment in the wrong thread thank you admin. for moving to the correct thread.)

[dmcnc]

I completely agree. I got mine through them almost eight months ago, and I wouldn’t be able to drive or enjoy my Delorean as much as I do were it not for their relentless help and guidance. I’m nowhere near the level of expertise most folks on this Forum have on the car, but again, Dave, Julee, and Mike have always supported me with peerless knowledge and patience. I wanted to jump on this public love-fest just to say thanks!


-Rafael

[DavidProehl]

I called them from the side of the road with fuel issues 5 years ago, and they talked me through a work around over the phone that got me home. Top notch service and their parts always work.

[krs09]

Just a great team over there. Never had an issue (although I did get a broken multi-function switch from them so I just swapped parts over and job done) with calling or talking to Dave or Julie. Just seem like good people. I call them first for everything!

[Henrik]

Same here. After 10 years as a D owner I have "touched" them all.

Dave and Julee are customer-minded, quick, affordable (where else can you get a bucket full of parts plated for next to nothing?), knowledgeable (I see Dave on the forum all the time, sharing his knowledge) and do it with a smile (it's a joy to speak to Julee) - every time.

[alexwolf1216]

Agreed. I havent needed many parts since I finished my resto, but they have always been an amazing help.

Makes me want to sell my car and buy another project. Does that make me crazy?

[Delorean Industries]

I don't think that it is right that you passively slam vendors in this post. They obviously read what you are writing and you are already hiding behind a keyboard so you might as well do it right. Your descriptions are far from clear and many people could misread and think the wrong place. If you are going to go to the trouble of slamming people who I"m sure will never help you again finish the job. Makes myself and others who were not called over sheared off studs by a random exotic car shop victim to the random vendor A/B attack. Either do it right or just sing the praises of who helped you.

For example sake:

"Grady said he was too busy to deal with this and Houston needed me to walk them through the ordering process holding their hand"

[Jimmyvonviggle]

I'll have to agree on DMCMW. When I bought my car 4 years ago in New Jersey, I wanted to send it to be repaired before importing it to Canada. At that time I only knew about a vendor in the New York area. So I called him up and told him my predicament, he just blew me off and said he was to busy. He didn't even suggest I drop it off and he would look at it later. Now he might have been having a bad day, and I hear he is a nice guy, but he failed me and it has ended up costing me time and money.

When I got my car home the doors were stuck shut. Thankfully I stumbled upon Julee and Dave. Dave talked me through it, and other repairs over the years. Now my car is on its way for a complete restoration at their shop. With me I'm loyal. If somebody is fair and nice I will use them even if they are further. You can't put a price on dealing with someone you trust.

[Jonathan]

Oh, c'mon, they aren't that great. It's not like they open up their home for a place to sleep and provide breakfast in the morning to someone they've never met before while said person is trekking across the country to start life in a new province. Oh, wait a minute... ya, they do that too. :)

[Hokie]

Originally posted by Johnathan:
"Oh, c'mon, they aren't that great. It's not like they open up their home for a place to sleep and provide breakfast in the morning to someone they've never met before while said person is trekking across the country to start life in a new province. Oh, wait a minute... ya, they do that too. :)"

What a great story! I think it's neat that we are sharing many of these stories in print that we already tell each other on a regular basis. Lord knows I've heard enough of the nightmare stories - both word of mouth and in print - good to see that the uplifting ones are being shared as well.

[DMCMW Julee]

Thank you all for your kind words. No one is perfect and like everyone we do make mistakes, but at the end of any given interaction it is always our hope that every DMC Midwest customer is satisfied with their car service, parts purchase, tech advice and hospitality.

With all that being said, this is exactly why we are having our Customer Appreciation Open House on June 20th. We look forward to spending time and breaking bread with many of you! :kisses:

[mr_maxime]

I don't have any experience with other vendors but DMCMW was very helpful in getting my car ready for my move. I was lucky to be living within 30 miles from them when I bought my car. They were more than willing to help me if I encountered any problems during my 800 mile trip, but thankfully I had no mechanical problems.

[dodint]

I'm a future owner, finally decided to commit to purchasing my first but I won't do so until Spring of '17. I am going to attend DCS this summer to check out the community and talk to some vendors to get a better grasp on some of the things I read about here and elsewhere. I have a conference in Chicago in a few weeks and DMC-MW is right on the way. Is there anything for a future owner to see if I stopped in or would I just be wasting everyone's time? I have no idea what the facility looks like, not sure if it's more shop than showroom or vice versa.

Thanks for any help.

[opethmike]

Medium sized shop, with a small show room. Call ahead and they will give you a brief, but excellent tour. Good people.

[David_NYS]

I have no idea what the facility looks like, not sure if it's more shop than showroom or vice versa.

Thanks for any help.

I've had a lot of work done at DMC-MW; I had my Stage II upgrade done there. I always try to make it a point to stop in, even when I don't need anything done. It was always great catching up with the latest and greatest from Dave & Julee. Now the torch has been passed to Mike & Suzy, and they have remained phenomenal with their customer service. :)

To answer your question, it is more of a shop. There is small show room, with merchandise, and sometimes there is a car on display. They may even be able to give you some pointers when it comes to making a purchase. Crystal Lake itself is a very nice town. There are some quaint little restaurants nearby that you may want to visit.

[Jonathan]

I've had a lot of work done at DMC-MW; I had my Stage II upgrade done there. I always try to make it a point to stop in, even when I don't need anything done. It was always great catching up with the latest and greatest from Dave & Julee. Now the torch has been passed to Mike & Suzy, and they have remained phenomenal with their customer service. :)

To answer your question, it is more of a shop. There is small show room, with merchandise, and sometimes there is a car on display. They may even be able to give you some pointers when it comes to making a purchase. Crystal Lake itself is a very nice town. There are some quaint little restaurants nearby that you may want to visit.

Not to mention it's only about 10 minutes away from the (fictional) filming location of Groundhog Day with Bill Murray. Woodstock, Illinois, just up the road from Crystal Lake.

Just in case there are any guys on here that enjoy funny 80s or 90s movies, you could go check it out. The town square is about exactly as you would have seen it in the movie.

https://en.wikipedia.org/wiki/Groundhog_Day_(film)

[Alan]

I bought my car from DMC-MW last June. Dave and Julee were still there at that time. They were great to deal with. Mike and Suzy were already there as well, obviously. I predominantly dealt with Mike. He was fantastic.

My initial interactions with MW were a few years before I owned my car. My wife and I got a great tour of the facility from Dave. I don't want to promise Mike will do the same, but check them out. I'd guess if he has time, he will.

[dodint]

When I get a little closer and have a better idea of my schedule maybe I'll reach out and see what they're up to. Thanks for the feedback everyone.

[dodint]

Just wanted to follow up and say that I did stop in at DMCMW last week. I dropped in around 3:00pm on Friday just wanting to just see the facility and get a feel for the place. Suzy was super helpful and Mike ended up spending about a half hour showing me the entire shop as well as a few of the interesting cars they had in various stages of restoration. Despite showing up unannounced and with the shop being very busy they made time for me without at all hinting that I was an intrusion. The DeLorean World Tour folks showed up as I was leaving, it was a pretty fulfilling experience.

I'm looking forward to seeing them again at DCS and working with Mike next spring to find a car. It's really comforting to know I have these specialists withing a reasonable tow distance if anything does ever happen to come up during my ownership. Thanks again for being so hospitable!

[iflights]

Extending this thread. DMCMW rocks!!! I called them at the tail end of their shipping day for some badly needed parts after long waits for another D vendor who apparently, even after repeated attempts, can't seem get them into a box to ship. Not only did they take the time to ID the part numbers for all the items needed in my request, they pulled them and got them shipped out the same day in time for my weekend build.

Got to love Stephanie of DMCMW who ran with this and solved it!

Thanks DMCMW.

Steve