Julee and Dave Swingle; Incredible service from Incredible people

[Nicholas R]

I just want to give another shoutout to Julee and Dave at DMC Midwest, and to publicly thank them for their incredible customer service. I know it's been said 1000 times already but it deserves to be said 1000 times more.

This week I wanted to get my manual transmission back together. Sure enough I called DMCMW on Tuesday afternoon and Dave and Julee already had a spreadsheet of recommended parts to replace in the process. Dave walked me through each part over the phone, explained installation procedures, and helped me decide whether each part should be replaced. Afterward, the order must have gone out immediately because it was delivered less than 48 hours later (and I'm in Cincinnati). I missed the first delivery and in less than an hour after missed delivery (signature required) I had an email from Julee giving me a heads up that fedex had missed me and that they'd be trying again on Friday morning!

Throughout this weekend I've been trying to get the transmission back together and had questions about lip seal pullers, drivers, the special Lotus flange seals, and more. I emailed Dave with a few questions expecting a response on monday morning. Nope, I dont think I've waited more than an hour for an email response on the weekend! Unbelievable. Even on a sunday afternoon, Dave has sent me tips on getting this thing back together. I dont think I have ever experienced this level of customer service in my life, and I've worked for Disney on and off for the last 4 years!

Dave, Julee I cannot thank you guys enough. You will most certainly always be my first stop for any DeLorean related business.

[Chris Burns]

I have heard great things about them as well and looking forward to dealing with them when I get my car!

[DeloreanJoshQ]

I too am a very happy DMCMW Dave/Julee Fan! They have me as a customer for life as well!!

[Michael]

I have always admired Dave and Julee's(and the entire staff's) commitment to their customers. The thing that I love the most about DMCMW is Dave or Julee are never too busy to offer advice or walk me through a diagnosis over the phone, and for times when either is not avaliable, they always call me at their first convenience. Julee usually answers, and if she doesn't know Dave is right there on the phone(or calls me right back).

I can imagine how taxing all these calls must be on his normal day at work, so I try not to take advantage of his time by keeping Dave on the phone any longer than necessary when I do have to call...and I have never been rushed off the phone of felt like I was ever a nuisance. I will never forget this and even if someone came along offering lower prices, the level of service these people offer would far outweigh any price break.

This level of commitment to customers is pretty rare in niche markets, in fact it's pretty rare anywhere. DMCMW is the first call I make for anything for my car. If they don't carry or can't get an accessory or part, only then will I go to Houston or Grady. If they do have it, I order it, no price shopping, they get my business.

Three years ago, one scolding remark from Warren pretty much sealed DMCH's fate with my business. I was almost ready to flip my Delorean before I even took possession of it. DMCMW IS the reason I still have it.

[Ron]

This level of commitment to customers is pretty rare in niche markets, in fact it's pretty rare anywhere..+1!

...and I say again,

I nominate Dave & Julie at DMCMW as most favored vendor.

[stevedmc]

Preach it

[jawn101]

I had the same experience with them on the same job. I called to ask about lip seals and immediately got the same list of "while you're in there" parts. I really appreciated it because I never would have thought of half of them. Now I know I have all the parts I'll need when it's finally time to start this job. Without them I'm sure I would have dropped it, opened it, realized there were all these extra o-rings and seals and gaskets and whatever and just gone into a huge panic.

And though it's not the right thread for it, Misty and Toby can't be overlooked either. They helped me with the one thing Midwest didn't mention, which was the staked shaft end nuts.

If you guys are reading this, you've got another customer for life over here :wave: We're really in a golden age of DeLorean ownership right now, with such friendly people that have so much knowledge and so much drive to innovate. It sort of worries me to think what the landscape will look like if all these great vendors rightfully claim their retirement!

[John U]

Dave and Julee have the best customer service in the business! Everytime I call they have time to help out. Everytime I email, I get a quick response.
I don't want to publicly slam some of the other vendors (actually, I do want to but I won't) but their communication is horrible...I'm still waiting for a response on a back ordered part from almost two years ago from one vendor!
I will definitely give ALL my future business to DMCMW unless they don't carry something I need!

Keep up the great work Dave and Julee!

thanks!
John

[opethmike]

I have to add a huge +1 to this thread. My car has been to their shop twice, both times for significant repairs, and the quality of the work both times was outstanding.

Even when I have been in need of small orders (<$100), they have been friendly and accommodating.

Dave and their lead tech, Mike, have provided advice and support during my current engine work and during my EFI conversion.

DMC-MW and Josh Bengston are in my opinion the best vendors the community has.

[jawn101]

I have to add a huge +1 to this thread....

DMC-MW and Josh Bengston are in my opinion the best vendors the community has.

And another equally huge +1 for Josh! I can't say enough nice things about him without using absolutes and superlatives that will detract from the other folks who are so equally deserving. It's a really different landscape for D ownership sine the D1 days.

[Michael]

It's a really different landscape for D ownership sine the D1 days.
http://28.media.tumblr.com/tumblr_lisn6sajOK1qeq3dko1_400.gif

[Brisfx]

I can't begin to thank Dave and Julee enough. Being a Delorean owner here in Australia is hard with no local DMC to rely on for advice. They have been tremendous help and always super quick with parts and courteous.

i have even had long distance help through Skype and the I Pad from Dave while working on the car.

Great people. Hope to visit next year.

[DMC5180]

I can't begin to thank Dave and Julee enough. Being a Delorean owner here in Australia is hard with no local DMC to rely on for advice. They have been tremendous help and always super quick with parts and courteous.

i have even had long distance help through Skype and the I Pad from Dave while working on the car.

Great people. Hope to visit next year.

You gotta love it when the the Doctor Dave can help diagnose with Video Communications. One more tool in that makes D ownership a little more pleasurable.

I'll skip the superlatives, Julee is blushing enough as it is...... Hi Julee :biggrin:

[DMCMW Julee]

:blush: Thanks so much for your kind words guys!

[jawn101]

Nobody's said anything nice about these two lately (yeah right) so I'll bump this thread by saying if they save my ass any more times, I will have to start naming kids after them.

[Nicholas R]

Agreed. Over the course of the LS1 project, I called talked to Dave at least a half dozen time on the phone for technical advice, as well as countless emails (some on sunday evenings). Dave you definitely get to get behind the wheel of the car at DCS!

[Grover]

Just wanted to give some more props to the folks at DeLorean MidWest. They called me up in regards to the waiting list I put myself on for the new all in one fuel pump/sender, to which I only vaguely remember doing. They have always been on top of things and the speed at which the package was delivered to NJ surprised me. Nothing but good experiences here.

[Squall67584]

+1! About a month or so ago when they brought the strut bar back, I called and ordered one with the carpet, and I'm sure I gave Julee a good laugh since I don't own one yet. But hey, it was a great deal! Anyways, I wasn't going to be at home when Fedex was going to deliver it so I changed the delivery options to hold it at a local fedex store. About SN hour later, she called to make sure I had actually authorized that or not. Talk about great customer service!

[MTDMC]

I also want to say that Dave and Julee are awsome people to work with regarding Deloreans. I'm planning on bringing my car down for somemore work late summer or early fall.

Thanks Dave and Julee.

[Jonathan]

And their help and support extends far beyond cars. I made the trek out West a few weeks ago (in my Pontiac) and was very fortunate to be able to stop in, meet them for the first time, see the shop, enjoy some super Chicago style deep dish pizza, AND have a place to rest for the night. How many people in the world would welcome someone into their home they only knew from the internet, phone and email? I will say I felt like we knew each other well even having never met in person. It really made my trip across the country a special one. We are all blessed in the DeLorean community to have the people we do :) Thanks again Dave and Julee!

[jawn101]

And their help and support extends far beyond cars. I made the trek out West a few weeks ago (in my Pontiac) and was very fortunate to be able to stop in, meet them for the first time, see the shop, enjoy some super Chicago style deep dish pizza, AND have a place to rest for the night. How many people in the world would welcome someone into their home they only knew from the internet, phone and email? I will say I felt like we knew each other well even having never met in person. It really made my trip across the country a special one. We are all blessed in the DeLorean community to have the people we do :) Thanks again Dave and Julee!

Wow, that's pretty cool. I'd love to just meet them one of these days.

[SIMid]

Wow, that's pretty cool. I'd love to just meet them one of these days.

+1 :thumbup2:

[jawn101]

Hey here's an old thread that deserves some more attention... I'm sure many of you who are starting to get your cars back on the road for the season have been dealing with these two again. I know I've placed three orders in the last month or so and made easily twice as many phone calls and dozens of emails. They never get tired of me (or are at least doing a good job of hiding it, which I also appreciate) and the level of service never varies from "world class perfection"

Stay awesome, Swingles.

[Chris Burns]

+1 for Dave and Julee:rock_on:

I have spoken to them on the phone and in person and I can tell that are awesome people to deal with.:bigclap:

[Mcv200]

Julee is my favorite person to deal with....always friendly & helpful. I haven't had the opportunity to talk with Dave, but from what I hear here......both are top notch.
Nothing like dealing with someone who remembers you by name.

[ILM1010]

DMCMidwest is the only reason i decided to keep my Delorean. They are all amazing, the whole team. Words cannot express these people. This is how all the branches should be run.

[krs09]

Could not have done any of my work without them. Great service, fast shipping and Really helpful tech info too! Dave is the man and im sure hes getting tired of me calling him:hihi2:

[D Knight]

No doubt about it, Dave and Julee are the best there is!

[DeLorean03]

Yep - a lot of businesses could learn a thing or two from DMCMW. Major thumbs up for them!

[Jonathan]

All the more reason to go to their 'new facility grand opening' in June and thank them in person :)

[Brisfx]

We had the pleasure of meeting Dave and Julee on their recent trip to Australia and they stayed with us for a few days. I can only reiterate what other people have already said, they are two of the nicest people you could have the pleasure to meet. My wife Katie and I are looking frward to catching up again when we visit the US in Sept/Oct this year.

[Mark D]

I just finished writing another thank you email to Dave and Julee for some recent help. They never fail to impress me with their level of service!

It's no surprise they have such a loyal customer base and have recently expanded to a new building. I'm looking forward to the open house this June!

[dmc6960]

And if you pay attention, you'll notice that just about every thread on here that talks about an "issue" with any vendor or product, turns into DMCMW Dave and Julee praise-fest.

There's a reason for that.

See you at the DMCMW Open House!

[SamHill]

Always get great parts service from them. Why go anywhere else?

[Rich W]

All the more reason to go to their 'new facility grand opening' in June and thank them in person :)

Lot's of "surprize guests" will be in attendance at the DMC MW Open House as well, so stayed tuned for more details in the next few weeks.

All the more reason to plan to attend.

[Jonathan]

Lot's of "surprize guests" will be in attendance at the DMC MW Open House as well, so stayed tuned for more details in the next few weeks.

All the more reason to plan to attend.

Whoo hoo! Me likey!!


https://www.youtube.com/watch?v=tqlaRZOUwn4

[DMCMW Julee]

Thank you guys! Dave and I really do appreciate your support of DMC Midwest.

We hope to see many of you at our Open House on June 15th so we can say a proper thank you!

[jawn101]

Thank you guys! Dave and I really do appreciate your support of DMC Midwest.

We hope to see many of you at our Open House on June 15th so we can say a proper thank you!

I knew we'd blush a response out of you sooner or later.... :)

Wish I could make it! If you guys are ever on a California vacation I hope you'll let the locals pay their respects and show off everything you've done for us.