DMC Florida

[RiceJB21]

Has anyone else had problems with their vehicles that have been serviced by DMC?

[Ryan]

<insert blanket "have you tried calling them" response>

[DMC5180]

Can you be a little more specific as to the problems you have had? What's your beef? Most folks have had excellent service from ALL the Vendors.

[DavidProehl]

I can't speak to DMCF, but DMCMW offers first class service. Both on parts orders and labor. Similarly, the one problem I had with a DMCH order was quickly resolved at their expense. Talk to DMCF and I'm sure you'll be treated fairly. I have yet to see a case where they have turned their back on a customer who is being reasonable.

[Evildeli]

I had an issue with some service by DMCFL. When I got the car back I called and talked to Tony about it. I sent the car back down and they fixed the issues. Car's been running great ever since. Tony's pretty stand up. Give him a call, I'm sure he'll do what he can.

[Mike C.]

They did fantastic work on my car.

Definitely before posting, please call Tony directly if you are having issues with work performed at his shop.
Like John said, he has always been a stand up guy with all of us.

[thirdmanj]

I'll be more than happy to share my expierience via PM. But I don't think the boards is the proper place for it. I do agree than Tony is stand up guy.

[jawn101]

No experience with Tony directly but I will say that the vendors I have dealt with are all great people, and it seems kind of crappy to register for the forum just to come on here and impugn one of them with no back story provided. If anything I bet there's a simple misunderstanding here that could be resolved with an equally simple phone call. My 2 cents...

[DMC5180]

+1

It doesn't really matter what business you are in there will always be a small percentage of dissatisfied customers. No matter how hard the proprietor bends over backwards to rectify the situation.

In this case the issue may have nothing to do with anything DMCFL actually worked on. But with out clarification of the issue, this can only be considered a drop and run rant.

To the Original Poster: Please fill us in so we may understand your perspective, it's only fair. Remember we are talking about a 30+ year old car that is known to be finicky and frustrating at times. Many factors need to be taken into consideration.

[thirdmanj]

Yup, "finicky bitch" describes the DeLorean perfectly.

[DMC5180]

Hey know was that really necessary :evilgrin:

[thirdmanj]

Hey know was that really necessary :evilgrin:

LoL!! I dunno ask 1258!!!

[Farrar]

The previous previous owner of my car had a lot of work done at DMC Florida when it was his daily driver. All of their repairs and upgrade have held up now for years. They've always been friendly and helpful to me on the telephone. My experience is that they're a top-notch bunch of folks.

[RiceJB21]

Ok let's set the record straight about the intention of my post. I have been involved with this forum since i've owned my first DeLorean back in 2000. I was under a different login name. This isn't a random rant, it was a SIMPLE question regarding service at DMC. This is my 4th DeLorean and i've always maintained and serviced the vehicles myself. Always have ordered parts from DMC, and never had any problems, they are great. I Have also ordered parts from Mr. Hervey with no complaints at all. This is the FIRST time I have ever had a vehicle serviced/refurbished by a DMC dealer. I AM SIMPLY LOOKING FOR INPUT... This isn't a complaint. But I will say that the car has experienced starting issues and now it is leaking coolant in the engine valley. I've replaced all of the relays, accumulator, and still same problem. Hard to start when cold and won't start at all when HOT.. I am talking with DMC and we are working a solution to the problem, they ARE NOT leaving me high and dry. Maybe I had too high of expectations but I have spent ALOT of money with DMC over the years.

[DMC5180]

Thanks for getting back to us. That helps put things into perspective. How long has it been since the car was refurbished or serviced by DMCFL?

[DMCFL Rian]

For all of you that do not know me, my name is Rian Locadia and I represent DMCFL. I have been in contact with Mr. Rice since he has started having the unfortunate issues with his DMC. Unfortunately, like a previous poster stated, these are 30 year old vehicles and issues like these do happen. Mr. Rice and I have arranged to have the vehicle looked at and corrected. He has been more than understanding and I can understand the frustration when you spend a good amount of money on a vehicle and it has issues right after. As he stated, we are not leaving him high and dry and never will. On any client for that matter. Mr. Rice is a very loyal client and we at DMC plan to keep it that way, period. And as a whole, I really do appreciate all of the positive comments you all have made about DMC Florida and Tony. Thank You.

Rian Locadia
DMC Florida

[Ozzie]

Very cool. Welcome Rian.
Hope you are able to keep a DMCTalk presence, with past, present, and future customers here.

[DSNW Toby]

... But I will say that the car has experienced starting issues and now it is leaking coolant in the engine valley. I've replaced all of the relays, accumulator, and still same problem. Hard to start when cold and won't start at all when HOT..

I'll wager a Grande Starbucks that you have a small nick in the edge of the small primary pressure O-ring, and a loose clamp in the valley (neither related to the other - mere coincidence). Let me know how I did ...